INSPIRE ASSET FINANCE LIMITED – COMPLAINTS POLICY
V2.1 – February 2025
Inspire Asset Finance Limited takes customer, or any other complaints very seriously.
In the event of a complaint, the complainant is requested to supply a full written outline of the nature of the complaint and the individuals involved, and submit it to enquiries@inspire-finance.co.uk, or by post.
This is then addressed and the individuals at Inspire Asset Finance that are involved are interviewed and notes are taken which become part of a permanent complaints register.
If the complaint is judged to be valid, the Directors at Inspire Asset Finance will then work with the complainant in an attempt to resolve the situation.
If the complaint cannot be resolved, then the customer is invited to submit their complaint to the Financial Conduct Authority or ultimately The Financial Ombudsman.
Contacts and how to complain to the FCA or Financial Ombudsman are below
https://www.fca.org.uk/consumers/how-complain
https://www.financial-ombudsman.org.uk/consumers/how-to-complain
Inspire Asset Finance Limited holds Public Liability insurance with £1,000,000 of cover
Inspire Asset Finance Limit regularly submits complaint returns to the FCA – so far all of these returns have been NIL returns.
