Responsible lending
As a responsible credit broker and member of the NACFB we are committed via the lenders we deal with to applying the FCA’s principle of Treating Customers Fairly in all areas of our business activities to achieve the following outcomes:
Customer treatment
Our customers can be confident that they’re dealing with a company where the treatment of customers is central to our corporate culture.
Products suited to needs
Our products and services are designed to meet the needs of identified consumer groups and are targeted accordingly.
Clear communication
Our customers are provided with clear information and are kept appropriately informed before, during and after the point of sale.
Suitable advice
Where our customers receive advice, the advice is suitable and takes account of their circumstances.
Products and services standards
Our customers are provided with products that perform as we have led them to expect, and the associated service is of an acceptable standard.
Understanding
Our customers do not face unreasonable post-sale barriers imposed by us to change a product, switch provider, submit a claim or make a complaint.
Vulnerable Customers
We are aware that from time-to-time vulnerable customers may be seeking our services and we always take account of any requirements that may warrant extra care and assistance to ensure that treatment is fair